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Bridal Shopping Etiquette

We at Lustre Bridal welcome all brides and entourage to visit us in West Edmonton Mall to try on our beautiful wedding gowns; here are some helpful hints to help you in your dress selection.

MAKE AN APPOINTMENT (click to open)

We would appreciate if you made an appointment one to two weeks in advance with us. Lustre Bridal also tries to accommodate walk-ins, but can also accommodate appointments where brides can get an even more personal experience with one of our sales consultants. Our appointment booking days and times can vary:
Please contact Lustre Bridal to inquire.


Allocate approximately 1-2 hours to try on gowns. Lustre Bridal is quite  busy on the weekends and may only allow you to try on gowns for an hour. Weekday appointments not quite as busy and ideal if you want to spend more time on gowns and talking with one of our knowledgeable sales consultants.


Due to limited space please try to limit the number of people you bring with you to do your bridal gown shopping and again to your fittings. Too many people means too many opinions and can be very stressful for the bride. Your appointment will be counter productive trying to please everyone. It is suggested to bring a maximum of 2 people with you to your appointments in search of the perfect gown. Lustre Bridal dressing rooms can only accommodate the bride and the sale consultant. It is best to bring people that may be involved in the purchase of your gown to minimize the number of visits needed to fit the perfect Wedding Gown.


Be prepared to discuss your price budget with your sales consultant. This will allow her to bring you dresses that are in your price range. We can not barter on wedding gowns. Lustre Bridal does not have a big margin on the gowns and tries to keep pricing competitive with other Bridal Shops.


Because wedding gowns can be heavy and even delicate/fragile, the sales consultant will likely assist you with the dresses. Please do not allow someone shopping with you to assist you in the change room or to pull wedding gowns from the showroom to bring to you. The gowns are a cost to the Lustre Bridal and need to be handled with care.


Lustre Bridal can provide you with shoes that you can wear with your gown. It is always best to bring a strapless bra with you.


Lustre Bridal will note the gowns that you are interested for yourself and to keep on file at the store. We will make sure all gowns you’re interested in are noted for reference. After visiting many bridal boutiques and trying on so many gowns, it can be difficult to remember which one is which.


All sales are final at Lustre Bridal. Wedding Gowns are made when ordered and cannot be returned. We do request either a non-refundable deposit or payment in full. You will be asked to sign a contract to verify that the size and style are correct and to ensure you understand the purchase agreement.


Alterations are additional charge. We do not have an in store seamstress but we can recommend a good one and you could bring to her shop


Gowns are ordered according to the sizechart that will fit you best and are not custom made according to your measurements. Most gowns will require some sort of altering to custom fit it to your body once the gown arrives in the store.

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You will feel better trying on wedding gowns and it will make it easier to picture yourself in the dress of your dreams if you dress up for the event!